CRE FAQs For Buyers,
Sellers, And Brokers

1) Select a property.

2) Click on “Register To Bid”.

3) Complete the relevant form fields with your contact details, who the PSA should be issued to, and click ‘Next’.

4) Fill in your ‘Requested Bid Limit’, upload your Proof of Funds documentation, and click ‘Next’.

5) Review and accept the participation terms and submit your registration.

If you have any registration questions, contact the ACE team at registrations@acexchange.com.

To participate in an ACE auction, you’ll need to provide proof of funds during the registration process. This can be submitted via the platform by uploading a bank statement, letter of credit, or other verifiable financial documents that clearly show you have the necessary funds for the purchase. Proof of funds documentation can also be emailed to our registrations team at registrations@acexchange.com.

Once submitted, our team will review your documentation, and you’ll receive confirmation of your eligibility to bid. This step helps ensure a smooth and secure auction process for all parties involved.

Once you’re registered and your proof of funds is verified, you can participate in the auction by logging in to your ACE account. On the auction page, you’ll see the property you’re interested in together with the current bid amount and auction countdown. Click “Place a Bid” to bid on the asset! Your bid will be instantly submitted, and you’ll be notified if you’re outbid.

Each asset page features a live countdown timer showing how much time is left in the auction. If activity occurs near the end of the auction, the clock automatically resets to 3 minutes if either a bid is placed with less than 2 minutes remaining or the bid increment is lowered with less than 2 minutes remaining. This reset gives all participants a fair chance to respond before the auction closes.

There are no fees required to participate in any ACE auction, unless you’re the winning bidder, where you’ll be required to pay an Exchange Fee at closing. The Exchange Fee is the greater of a flat amount or a percentage of the winning bid amount.

Congratulations! Once you’ve won a bid, you’ll receive a confirmation email confirming your successful bid and outlining the next steps. The ACE team will call you to confirm your details for the Purchase and Sale Agreement. When you receive the sale agreement, add an electronic signature and return it to us within 2 hours. The deposit is due by 5pm EST on the day following the auction and closing is specified in the PSA.

It’s important to stay updated with all communications from the ACE team so you have a smooth and timely transaction process. Need help or have questions? Our ACE team is here to support you at every stage.

Listing your property with ACE is easy. First, register on the platform and submit key details about your property asset. Our experienced team will also work closely with you to collect the necessary paperwork, including due diligence materials and any relevant legal documents.

Once everything is prepared, we’ll set up a targeted marketing strategy to promote your auction and attract qualified buyers. We’re with you every step of the way to make sure you have a successful sale.

As the seller, you have real-time access to a detailed activity dashboard that tracks buyer interest, document views, bidder registrations, and Q&A activity. During the live auction, you can follow the bidding in real time to see how the process is unfolding. Our team also provides regular status updates and strategic guidance to help you stay informed and make data-driven decisions throughout the sale.

There are no fees for the seller to list on the ACE platform. Our success fee is paid by the buyer.

The ACE platform has cutting-edge AI, superior custom asset marketing, and the most experienced auction team in the space. We are client and success-oriented as proven by our track record.

The ACE platform marketing engine combines traditional marketing with a new, fresh digital approach. Our integrated marketing strategy pushes boundaries and adopts new techniques, resulting in a custom marketing strategy for every asset. In partnership with the seller and broker, we identify the full buyer pool for your asset, uncovering all potential opportunities, and create a plan that ensures results, transparency, and ongoing support.

The marketing process begins as soon as contracts are signed, ensuring your asset is showcased to relevant buyers worldwide.

With decades of experience in commercial real estate auctions, ACE marketing brings knowledge and flexibility to ensure we’re attracting the right audience to ensure your assets trade. We help brokers stay in control of their listings while giving sellers the tools and data to make confident decisions. It’s a tech-powered process, but delivered for people first.

Broker compensation is built directly into the transaction. When a property sells, the listing broker receives a seller-paid commission, just like in a traditional sale. In addition to a commission, brokers have the ability to receive a portion of the Exchange Fee on deals they source and bring to ACE.

If a buyer is represented by a broker, they may also be eligible to receive a cooperating broker commission, depending on the terms set by the seller. All commission structures are outlined in the property’s due diligence documents, and brokers must be registered with the platform to participate.

If a buyer broker co-op is offered, the listing page will indicate this. The buyer broker must be registered on the platform, licensed in the state where the asset is being sold, and not affiliated with the seller.

Yes. As the listing broker, you’ll have full access to the vault, including all buyer activity and lead information. This allows you to actively engage with interested parties and manage the sales process from start to finish. You’ll also receive real-time updates on bidder registrations, document access, and offer activity, so you stay up-to-date and in control every step of the way.

Every listing gets a custom, targeted marketing campaign in partnership with the seller and the broker. From digital ads and email campaigns to social media and direct outreach, ACE will target qualified buyers with precision. You’ll have input on all aspects to ensure the strategy reflects your goals and reaches the right audience. We’ll handle the heavy lifting so you can focus on closing the deal.

The onboarding process (which includes property listings, third-party reports, and due diligence) and targeted asset marketing campaign to attract qualified buyers lasts around 45 days. The live auction runs over two days, followed by immediate post-auction steps like contract signing and deposit collection. Closing happens quickly, usually within 30 days, for a quick and efficient transaction.